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“ai will dominate, but only if businesses stay in control of their data”
We asked our ceo: “What are your thoughts on AI’s future potential especially around automation, and indeed challenges?”
Lee Manning:
It’s an interesting one; I think we all understand the scope of what’s possible with AI. There’s so much that could be done with it, and there’s so much that’s starting to be done with it. I take a fairly considered approach to AI. For instance, I was at a conference recently, and they asked for a show of hands who’s using AI in their business today? Two thirds of the room put their hand up, and then they asked those people, what are you using AI for? And a lot of people used it as almost a shortcut for data analysis. I didn’t think that that was the right way to go, taking all your customer data and throwing it into the cloud, that data is then suddenly someone else’s. And, you know, data privacy over the last six or seven years has become so paramount.
I think consideration with it, developing internal policies with the use of AI – should you be using it? Should you not? Do you have any approved platforms? Using Gemini or Copilot from trusted sources like Microsoft and Google, I would say is a lot better than downloading a random app on your phone.
I’m an advocate for it, and I think it’s great, but I think a considered use of AI is where we have to go as an industry, rather than just letting everyone just go for it.
