Workshop
Services

At our UK Service Centre, we provide efficient, cost-effective hardware repairs and refurbishment - helping businesses extend the life of their devices, minimise downtime, and maintain productivity.

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What We Do

Comprehensive, Hassle-Free Hardware Support

Whether it’s under warranty or part of an older legacy fleet, we work closely with all our customers to keep their business’s running smoothly, minimising downtime and maximising the life of their hardware.

Centralised UK Repairs

All repairs are managed at our Haddenham based Service Centre by experienced technicians – ensuring consistent quality.

Flexible Support Options

Whether under warranty, out-of-contract, or legacy, we offer tailored services to suit your hardware and business model.

Seamless Logistics

From courier collection to loan device shipment, our logistics support keeps your teams productive while repairs are underway.

"FUTERA’s Workshop Services have been a game-changer for us—fast repairs, no hassle, and complete peace of mind."

Return To Base

Rather than field servicing, a more cost effective proposition is our Return to Base service. Devices are shipped to our UK Service Centre in Haddenham where the Workshop team will diagnose and fix the issue before shipping the device back to site. We can ship a box and packaging to your site and arrange for secure courier pickup for a completely seamless service.

The RTB service can also be used to diagnose complex faults or take a device out of the field if parts are on a long back order to save room on site. You can utilise this service for lower cost warranty work, as without the travel to site it can be much more cost effective.

"Our Return to Base service gives customers a streamlined, cost-effective repair option"

Warranty Fixes

Our team is fully trained to carry out warranty repairs across a range of major manufacturers. Devices can be returned directly to our Workshop, or we can arrange for one of our engineers attend site where we complete all work to maintain warranty status.

For many businesses, this offers a faster and more manageable alternative than dealing with the manufacture directly.

"We simplify warranty repairs by offering fast, certified fixes"

"FUTERA have helped us get the most out of our existing tech while keeping everything running smoothly."

Loan Stock

We’re able to offer a stock holding and loan device service to help fulfil your requirements. Holding parts in our warehouses that can be shipped directly to site or picked up by engineers en route to provide a higher first time fix.

Additionally, loan devices can be held by us and shipped out should a device have a serious fault, or parts have an extended lead time to get the device up and running as quickly as possible.

"We’re not just a building – we’re a high-tech facility built for technology!"

Legacy Tech

At FUTERA we know that not every business can retire older hardware. That’s why we offer support for all your legacy devices, whether that’s sourcing End Of Life parts or providing an ad-hoc repair service.

Our engineers have the experience and expertise to keep older legacy devices working until such time arises that you are able upgrade the hardware.

"This is an ideal option for non contract items where speed and simplicity are key"

CONTACT US

Reliable Repairs or Legacy Tech Support?

Get in touch to schedule a repair, request loan stock, or discuss a tailored support solution that keeps your business running smoothly.

Let Us Help

Our Latest Reviews

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Bruno CarvalhoGroup I.T. Manager

“What truly sets FUTERA apart is the remarkable speed and quality of their customer support! While our interactions with support are infrequent, when assistance is required, their team has demonstrated an unparalleled level of responsiveness and expertise.”

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Yen LuongBusiness Manager

“I recently had the pleasure of partnering with FUTERA and the experience exceeded expectations. From the outset, the level of professionalism and dedication to client satisfaction was evident. What truly sets FUTERA apart was their commitment to going above and beyond!”

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Steve GwilliamBusiness Owner

“FUTERA’s service from start to finish was impeccable, they kept you up to date with all the steps along the way. The installation technician on the day of install knew his product inside out. I managed to get it all configured to our Active Directory without any issues. Keep up the good work!”

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MedtronicI.T. Manager

“From the first contact, a number of years ago through to now, the service we’ve received from FUTERA has been first-rate. They supply and manage 650+ remote workers with a managed print service ensuring they always have access to support and consumables whenever they need it. It’s taken a big overhead away from our I.T. department and saved us a lot of money in the process too.”

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MOD PartnerI.T. Supplier Manager

“FUTERA took over from our previous MPS supplier and have been a revelation. They look after our sites all over the country, some in extremely remote locations and provide an excellent service. We have a heavy focus on security and they always adhere to our processes. I wouldn’t hesitate in recommending them to any security-conscious organisation!”

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Nuffield HealthI.T. Director

“We have worked with FUTERA over the last 4 years to transform our ageing and disparate printer estate. We’ve consolidated down from 8 or 9 suppliers to FUTERA and couldn’t be happier with our choice. They have been incredible auditing our 134 UK locations and deploying our choice of new hardware and secure printing solution, whilst providing continual support services.”

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Clifford FernandesSchool I.T. Director

“I’m so impressed with the features, quality and cost of my new print solution for my school. Just loving the new features in papercut, full support for office 365 and all the booklet features. The installation was so smooth. Colin took care of everything for me, he helped me plan out a great solution, had his team install them all and even provided a team of trainers for my staff. I’ve got the best print solution now!”

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Lynne ScarfeMedical Centre

“FUTERA installed and maintain all our printers and copiers at our Medical Centre. The installation was trouble free due their careful pre-planning with little disturbance to Practice staff and professionally undertaken. Maintenance has also been trouble free and toner deliveries received in a timely manner. Highly recommend.”

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Level DistortionManager

“I have been dealing with FUTERA for many years now and have taken them from company to company with me, I trust them to tell me the best solution for the current scenario, explaining all the relevant pro’s & con’s along the way. I have dealt with delivery drivers, installation engineer’s and account managers (to name a few) and they are all very courteous, knowledgeable, friendly, professional and VERY willing to help.”

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Rebecca Slattery-KavanaghManager

“FUTERA made the process of converting to a managed print service unbelievably painless and smooth. Meetings were concise and as brief as needed, communication excellent, potential cost and time savings to the practice significant and everything was extremely professional. On the two days where old printers were disconnected and new printers installed everything went extremely smoothly.”

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Laurence DuffellSt Wilfrid’s Hospice - IT

“St Wilfrid’s Hospice, Chichester and FUTERA have worked very hard to provide the Hospice with a first class output solution. The mix of quality reprographics machines such as the Konica Minolta Bizhub C368 combined with the HP PageWide E58650 range and in conjunction with PaperCut is the perfect solution. Costs effectiveness with quality and security.”