Unified Communications
& Cloud Telephony

In today’s hybrid workplace, your phone system is no longer just a way to make calls. It is a core communications platform that supports collaboration, customer experience and business growth. At FUTERA, we deliver Unified Communications and Cloud Telephony solutions designed for organisations that want to connect, collaborate and scale without the limits of traditional telecoms.

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Why this matters

The UK’s PSTN and ISDN networks are being switched off, making now the ideal time to move to modern communications. Teams are increasingly hybrid or remote, which means voice, video, chat and mobility need to work seamlessly together.

Older systems are costly to maintain and hard to adapt. Cloud-based platforms give you flexibility, scalability and integration with everyday business tools like Microsoft 365, Teams and CRM systems.

Customers also expect faster, more personal communication. A modern unified communications platform helps your business meet those expectations while staying efficient and connected.

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Our Approach

Discovery & Strategy

Assess current systems, call flows, and devices. Identify legacy setups and create a roadmap to a cloud-first, agile communications platform.

Bespoke Design Solutions

Design a tailored architecture with cloud telephony, SIP trunking, hybrid options, mobile access, CRM integration, and analytics, aligned to your goals and needs

Implementation & Migration

Manage a smooth transition from old systems, including number porting, device setup, and user training, so your teams can keep working without disruption.

Management & Optimisation

Provide continuous support, performance monitoring, and optimisation to keep your communications secure, up to date, and fully efficient.

Key Features

Cloud PBX

Cloud PBX hosted telephony with no on-site equipment

SIP Trunking

SIP trunking for smart, reliable connectivity

Business Continuity

Scalable architecture ready for AI and advanced analytics

Microsoft

Integration with Microsoft 365, Teams, CRM systems and collaboration tools

Device & Location Flexibility

Consistent experience across any device or location

Analytics & Reporting

Analytics and reporting on performance and call qualitye.

Security & Encryption

Strong security, encryption and business continuity

Unified Communications

Combining voice, video, messaging and file sharing

Why choose FUTERA

FUTERA combines deep technical expertise with a partnership-led approach, delivering UK-based, vendor-neutral support. From strategy to daily operations, we align technology with your business goals to keep your communications secure, efficient, and future-ready.

Our approach includes:
  • Deep expertise in technology, digital workflows and enterprise communications
  • UK based support with full awareness of local compliance and data protection
  • Vendor neutral advice focused on your business objectives, not sales targets
  • A partnership approach that connects technology decisions to business outcomes
  • Long term support from strategy to daily operations
  • Keeping your communications future-ready
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What businesses achieve

Moving to FUTERA’s Unified Communications and Cloud Telephony delivers tangible results. Your business can reduce costs, boost collaboration, enhance customer experiences, scale quickly, and enjoy greater resilience with cloud-hosted systems.

The FUTERA Advantage:
  • Lower telephony costs through migration from legacy infrastructure
  • Better collaboration and productivity across remote and hybrid teams
  • Enhanced customer experience through integrated communications
  • Rapid scalability without heavy capital investment
  • Improved resilience and continuity through cloud-hosted systems
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Who this is for

Preparing for PSTN/ISDN Switch-Off

UK organisations still operating on ISDN or analogue lines and preparing for the switch-off

Flexible Hybrid Communications

Businesses that need reliable communications for remote or hybrid teams.

Integrated Collaboration Tools

Companies looking to combine voice, chat, and video with CRM and business systems.

Cost-Effective Modernisation

Organisations aiming to reduce costs and modernise their telecoms infrastructure.

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Ready to modernise your business communications?

Contact the FUTERA team for a no obligation consultation. We will assess your current setup, outline your migration path and show how Unified Communications and Cloud Telephony can become a genuine advantage for your business.

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OUR REVIEWS

Trusted by businesses across the UK

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Bruno CarvalhoGroup I.T. Manager

“What truly sets FUTERA apart is the remarkable speed and quality of their customer support! While our interactions with support are infrequent, when assistance is required, their team has demonstrated an unparalleled level of responsiveness and expertise.”

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Yen LuongBusiness Manager

“I recently had the pleasure of partnering with FUTERA and the experience exceeded expectations. From the outset, the level of professionalism and dedication to client satisfaction was evident. What truly sets FUTERA apart was their commitment to going above and beyond!”

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Dale GrimesManager

“Paul M consistently delivers a 5-star service when servicing our scanner. He not only ensures everything runs smoothly but also provides valuable advice on maintaining the equipment for optimal performance. His professionalism and expertise are greatly appreciated.”

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Steve GwilliamBusiness Owner

“FUTERA’s service from start to finish was impeccable, they kept you up to date with all the steps along the way. The installation technician on the day of install knew his product inside out. I managed to get it all configured to our Active Directory without any issues. Keep up the good work!”

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MedtronicI.T. Manager

“From the first contact, a number of years ago through to now, the service we’ve received from FUTERA has been first-rate. They supply and manage 650+ remote workers with a managed print service ensuring they always have access to support and consumables whenever they need it. It’s taken a big overhead away from our I.T. department and saved us a lot of money in the process too.”

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MOD PartnerI.T. Supplier Manager

“FUTERA took over from our previous MPS supplier and have been a revelation. They look after our sites all over the country, some in extremely remote locations and provide an excellent service. We have a heavy focus on security and they always adhere to our processes. I wouldn’t hesitate in recommending them to any security-conscious organisation!”

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Nuffield HealthI.T. Director

“We have worked with FUTERA over the last 4 years to transform our ageing and disparate printer estate. We’ve consolidated down from 8 or 9 suppliers to FUTERA and couldn’t be happier with our choice. They have been incredible auditing our 134 UK locations and deploying our choice of new hardware and secure printing solution, whilst providing continual support services.”

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Clifford FernandesSchool I.T. Director

“I’m so impressed with the features, quality and cost of my new print solution for my school. Just loving the new features in papercut, full support for office 365 and all the booklet features. The installation was so smooth. Colin took care of everything for me, he helped me plan out a great solution, had his team install them all and even provided a team of trainers for my staff. I’ve got the best print solution now!”

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Lynne ScarfeMedical Centre

“FUTERA installed and maintain all our printers and copiers at our Medical Centre. The installation was trouble free due their careful pre-planning with little disturbance to Practice staff and professionally undertaken. Maintenance has also been trouble free and toner deliveries received in a timely manner. Highly recommend.”

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Level DistortionManager

“I have been dealing with FUTERA for many years now and have taken them from company to company with me, I trust them to tell me the best solution for the current scenario, explaining all the relevant pro’s & con’s along the way. I have dealt with delivery drivers, installation engineer’s and account managers (to name a few) and they are all very courteous, knowledgeable, friendly, professional and VERY willing to help.”

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Rebecca Slattery-KavanaghManager

“FUTERA made the process of converting to a managed print service unbelievably painless and smooth. Meetings were concise and as brief as needed, communication excellent, potential cost and time savings to the practice significant and everything was extremely professional. On the two days where old printers were disconnected and new printers installed everything went extremely smoothly.”

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Laurence DuffellSt Wilfrid’s Hospice - IT

“St Wilfrid’s Hospice, Chichester and FUTERA have worked very hard to provide the Hospice with a first class output solution. The mix of quality reprographics machines such as the Konica Minolta Bizhub C368 combined with the HP PageWide E58650 range and in conjunction with PaperCut is the perfect solution. Costs effectiveness with quality and security.”

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Anita ChewWard Manager

“Paul N came to fix our printer. He was friendly and approachable. He listened to my explanation and explained what to look for if it happens again. He also popped in unexpectedly while he was in the hospital working in a different department, just to check everything was still OK. Great service.”