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Managed
I.T. Support
Our Managed I.T. Support keeps your systems running smoothly, secures your business and frees you to focus on what matters most.
We focus on three core areas to ensure every aspect of your
I.T. support is taken care of
We take care of your team’s devices, applications and day-to-day technology needs, allowing them to focus entirely on their work. This includes managing laptops, desktops and mobile devices, while ensuring software and applications run optimally.
Our proactive approach means we often resolve issues before they’re even noticed and with a personalised, responsive service, your team will work directly with dedicated experts who understand your business.
Management of end-user devices
Proactive issue resolution – often before users notice
Personalised support from dedicated experts
Supporting Your Infrastructure
We ensure your I.T. infrastructure runs like clockwork. From servers and switches to Wi-Fi and firewalls, we monitor, maintain, and manage the critical systems that keep your business operating seamlessly. Proactive monitoring helps prevent downtime, while our expert team is on hand to address any issues before they escalate.
Monitoring & maintenance of servers, switches, Wi-Fi, and firewalls
Preventing downtime through proactive management
Expert support to resolve issues before they escalate
Supporting Your Business Operations
We also streamline and support broader I.T. processes, including asset management, joiner and leaver processes and licensing for software and platforms. From handling vendor communications to account management and reporting, we take the hassle out of managing I.T. operations so you can focus on your business goals.
Asset management and tracking
Efficient joiner, mover and leaver processes
Software and platform licensing management
Vendor communications and account management
Seamless Onboarding
We make switching to FUTERA effortless. Our robust onboarding process adheres to the ITIL framework of best practices and ensures a smooth transition, from liaising with your current provider to migrating accounts and historical data using our advanced tools. Once onboard, we document everything in I.T. Glue — escalation paths, network topology, and more — ensuring we’re ready to support you from day one!
Strategic IT
Planning for Business Growth
Your I.T. should be a tool for growth, not just a support function. We’ll help you align your I.T. strategy with your business goals, ensuring your technology drives efficiency, innovation, and future business success.
What you get
I.T. Strategy Development
A tailored technology roadmap to align with your business objectives.
Expert Guidance
Recommendations on the best solutions, software, and platforms for your needs
Project Oversight and Assurance
Hands-on management of critical I.T. projects, from migrations to large-scale rollouts and I.T. transformation projects
Cost Control
Optimise your I.T. investments with an assured budget
Risk Management
Minimising your business risks and exposure with adherence to best practices to address cybersecurity threats and outdated systems
Scalable Growth Support
I.T. planning for expansion, including new locations and operational scaling
We act as a trusted partner, helping you make smarter I.T. decisions and transforming your technology into a driver of business growth.
Professional Services When You Need Them
From cloud migrations to office relocations, our professional services cover:
- Securely decommissioning, recycling, and destroying old hardware
- Pre-building and imaging devices in our secure I.T. lab
- Supporting AV hardware and other bespoke projects
- Business Continuity & Disaster Recovery solutions designed for your business
- I.T. Modernisation and Transformation
- Cloud adoption and migration
CONTACT US
Let’s Make IT Simple
Whether you're looking for proactive support, enhanced security, or a partner who truly understands your business, we are here to help! Ready to get started? Contact us today to learn how we can transform your I.T. operations.
Why choose FUTERA?
24/7 Monitoring, Management & Security
Continuous oversight of network infrastructure, including routers, switches, wireless access points, and endpoint devices, with proactive threat detection and response
Microsoft 365 Administration
Comprehensive support for user management, SharePoint, Teams, and backup solutions, aligned with best practices
Onboarding & Offboarding
Streamlined processes for access control, device provisioning, and secure data handling, ensuring compliance with ISO best practices.
Onsite & Remote Support
Whether at the end of a phone, through the submission of a ticket, or in person, FUTERA delivers friendly, personable support, ensuring your business functions optimally.
Security & Compliance
Deployment of AV, web/mail filtering, cloud backups, phishing simulations, and cyber awareness training to support ISO and Cyber Essentials standards and security best practice compliance
Governance & Communication
Weekly and monthly operational updates and quarterly business reviews to ensure alignment with your evolving business needs
Proactive Monitoring
Using FUTERA Flow, we automate tasks like patching, storage management, and ticket handling. This ensures faster resolutions, increased security, and more efficient support
Enhanced Security
We provide robust protection against ever-evolving cyber threats, ensuring your systems stay one step ahead of hackers and malicious attacks
Data Backups You Can Rely On
Our comprehensive managed backup service covers everything from physical servers to VMs, individual desktops, and M365 accounts. You are protected against critical issues and ransomware with immutable backup copies, no matter where your data sits
Comprehensive Licensing Management
From 365 to third-party applications, we handle renewals and issues, acting as your first port of call with vendors
A Personal Touch
We don’t treat you like a number. Our dedicated team takes the time to understand your business and deliver the very best advice and support
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