Field Servicing
Break Fix

Our experienced field technicians act as an extension of your team, providing nationwide on-site support for your technology estate.

More InfoGet in Touch

Field Technicians

Our experienced field technicians act as an extension of your team, providing nationwide on-site support for your technology estate. Friendly, professional and highly skilled, they bring deep expertise across a broad range of devices and systems – ensuring reliable, responsive service every time.

Whether it’s a scheduled hardware installation, urgent break-fix callout, or a large-scale product swap-out, our engineers are equipped to deliver with efficiency and care. They’re committed to providing a helpful, trustworthy experience to both direct and end-user customers.

By partnering with FUTERA, you gain flexible access to skilled Field Technicians wherever and whenever you need them – backed by full service coordination, national reach, and the ability to scale resource up or down to meet demand.

All FUTERA engineers hold a high level of security clearance, including SC-level clearance for Ministry of Defence sites.

National Coverage

With field technicians strategically located across the UK, FUTERA delivers fast, effective on-site support wherever your business needs it. Our national network ensures consistent coverage, with engineers ready to respond to your service requirements – whether in city centres or more remote locations.

Multiple warehouse hubs across the country provide quick access to parts, consumables and loan equipment, helping us keep downtime to a minimum and restore service as quickly as possible.

Supporting our field team is our expert Service Desk – a central point of contact for all incoming support requests. Using advanced remote diagnostic tools, they can often resolve issues without the need for an engineer visit. When a site visit is needed, they triage and escalate efficiently to get the right resource on the ground, fast.

Located somewhere hard to reach? No problem.
Our engineers travel with the right parts and even loan devices to ensure a first-time fix – wherever you are.

Supported Tech Stacks

Our field technicians are trained across a wide range of technologies and disciplines, enabling us to deliver responsive, knowledgeable support throughout the UK.

From I.T. hardware and networking equipment to multifunctional print devices, scanners and AV setups, our engineers combine technical ability with real-world problem-solving to resolve issues quickly and reduce downtime for your customers.

We specialise in four core areas of field service:

I.T.

Printer

AV

Scanner

Looking for help with something more specific?
Just ask – our team may already have the skills and experience you need.

Walk In Take Over (WITO)

Need to support legacy or third-party technology as part of a broader contract – but don’t have the in-house capability or resources? That’s where FUTERA’s Walk In Take Over (WITO) service comes in.

Our field engineers are multi-skilled and highly adaptable, with the experience to support a wide range of manufacturer devices – even those we haven’t previously maintained. Thanks to our relationships with most major OEMs, we can source parts, access manuals and escalate directly with manufacturers to keep devices running.

WITO allows you to:

  • Support inherited or legacy tech without internal overheads
  • Run short-term support contracts coterminously with your main agreements
  • Transition services cleanly as devices are phased out or upgraded

Bridging the Gap for Seamless Service

Whether it’s a one-off requirement or part of a wider rollout, we’ll help bridge the gap and keep your service levels high throughout.

Break Fix

Our Break/Fix service is designed for organisations that need fast, reliable support when something goes wrong — without the need for a long-term service contract. Whether it’s a printer fault, device breakdown, network failure, or urgent onsite repair, our nationwide team of engineers respond quickly to keep your business moving with minimal downtime.

If you’d prefer a proactive approach — with continuous monitoring, preventative maintenance and long-term performance management, our Managed Services can deliver ongoing stability across I.T., print, and workplace technologies.

Need help now?
Get in touch and we’ll resolve your issue quickly and efficiently.

Field Servicing Technicians

Security Cleared
Highly Trained Engineers
Decades Of Experience
Multi-Tech Expertise
Multi-Vendor Support
CONTACT US

Reliable Repairs or Legacy Tech Support?

Get in touch to schedule a repair, request loan stock, or discuss a tailored support solution that keeps your business running smoothly.

Let Us Help

Our Latest Reviews

“
Bruno CarvalhoGroup I.T. Manager

“What truly sets FUTERA apart is the remarkable speed and quality of their customer support! While our interactions with support are infrequent, when assistance is required, their team has demonstrated an unparalleled level of responsiveness and expertise.”

“
Yen LuongBusiness Manager

“I recently had the pleasure of partnering with FUTERA and the experience exceeded expectations. From the outset, the level of professionalism and dedication to client satisfaction was evident. What truly sets FUTERA apart was their commitment to going above and beyond!”

“
Steve GwilliamBusiness Owner

“FUTERA’s service from start to finish was impeccable, they kept you up to date with all the steps along the way. The installation technician on the day of install knew his product inside out. I managed to get it all configured to our Active Directory without any issues. Keep up the good work!”

“
MedtronicI.T. Manager

“From the first contact, a number of years ago through to now, the service we’ve received from FUTERA has been first-rate. They supply and manage 650+ remote workers with a managed print service ensuring they always have access to support and consumables whenever they need it. It’s taken a big overhead away from our I.T. department and saved us a lot of money in the process too.”

“
MOD PartnerI.T. Supplier Manager

“FUTERA took over from our previous MPS supplier and have been a revelation. They look after our sites all over the country, some in extremely remote locations and provide an excellent service. We have a heavy focus on security and they always adhere to our processes. I wouldn’t hesitate in recommending them to any security-conscious organisation!”

“
Nuffield HealthI.T. Director

“We have worked with FUTERA over the last 4 years to transform our ageing and disparate printer estate. We’ve consolidated down from 8 or 9 suppliers to FUTERA and couldn’t be happier with our choice. They have been incredible auditing our 134 UK locations and deploying our choice of new hardware and secure printing solution, whilst providing continual support services.”

“
Clifford FernandesSchool I.T. Director

“I’m so impressed with the features, quality and cost of my new print solution for my school. Just loving the new features in papercut, full support for office 365 and all the booklet features. The installation was so smooth. Colin took care of everything for me, he helped me plan out a great solution, had his team install them all and even provided a team of trainers for my staff. I’ve got the best print solution now!”

“
Lynne ScarfeMedical Centre

“FUTERA installed and maintain all our printers and copiers at our Medical Centre. The installation was trouble free due their careful pre-planning with little disturbance to Practice staff and professionally undertaken. Maintenance has also been trouble free and toner deliveries received in a timely manner. Highly recommend.”

“
Level DistortionManager

“I have been dealing with FUTERA for many years now and have taken them from company to company with me, I trust them to tell me the best solution for the current scenario, explaining all the relevant pro’s & con’s along the way. I have dealt with delivery drivers, installation engineer’s and account managers (to name a few) and they are all very courteous, knowledgeable, friendly, professional and VERY willing to help.”

“
Rebecca Slattery-KavanaghManager

“FUTERA made the process of converting to a managed print service unbelievably painless and smooth. Meetings were concise and as brief as needed, communication excellent, potential cost and time savings to the practice significant and everything was extremely professional. On the two days where old printers were disconnected and new printers installed everything went extremely smoothly.”

“
Laurence DuffellSt Wilfrid’s Hospice - IT

“St Wilfrid’s Hospice, Chichester and FUTERA have worked very hard to provide the Hospice with a first class output solution. The mix of quality reprographics machines such as the Konica Minolta Bizhub C368 combined with the HP PageWide E58650 range and in conjunction with PaperCut is the perfect solution. Costs effectiveness with quality and security.”